Download here the general conditions as PDF

In general

By ordering, you accept the delivery, guarantee and payment terms of led-design.be. Led-design.be preserves the right to change these delivery, guarantee and payment terms. In case of a closed deal, the terms apply as they did on the date mentioned on the invoice.

Guaranteed price

Led-design.be guarantees you that the price mentioned next to the article on the day of the order and mentioned on the sale note will not be raised. However, we cannot take responsibility for incorrect prices due to servers or hackers, computer viruses or something like that.

Cheap delivery service

In case of prepayment, the articles will be delivered FREE OF CHARGE in Belgium for orders higher than € 50,00. When you choose for cash on delivery, the costs will be € 10,00.

Delivery

Led-design.be tries to deliver out of stock all articles mentioned on our site within 2 to 3 working days. We try to deliver the articles not in stock at led-design.be within 15 working days. In the case that an article cannot be delivered any more, the buying agreement will be cancelled. All announced and mentioned delivery times are indicative and therefore cannot lead to any right or responsibility. In the case that delivery times run up to over 15 working days, you will be notified in time. If you do not agree with an extended delivery time, you can cancel the agreement within 4 calendar days after notification per e-mail. You will be refunded for the purchase amount within 5 working days.
Attention! Please fill out your address correctly. When the address is not filled out properly, and therefore the order cannot be delivered, led-design.be cannot be held responsible. Led-design.be cannot deliver to a post office box. If you wish to cancel your order, we will refund the purchase amount after deduction of the shipping costs.
In the case that you do wish to receive your order, we will send it to you after we receive the payment of the shipping costs to the stated address in Belgium. Any damage that occurs during delivery to a wrong address will be charged to the customer.

Returning articles

Articles can be returned within 14 calendar days after delivery in the original, undamaged packaging with an enclosed copy of the invoice.
Attention! Shipping costs are for the account of the buyer.
Exceptions are special orders that are not mentioned as such on our site. The reimbursement of the purchase amount takes place when the article is received by led-design.be in the original, undamaged packaging, and at the latest 14 calendar days after receiving the shipment by led-design.be. In case of returning cash on delivery shipments, the shipping costs of € 10,00 will not be reimbursed. In case of defective articles, please consult our guarantee conditions. Returned shipments without a properly filled out return form and without an enclosed copy of the invoice will not be dealt with and therefore will not be reimbursed. Please mention the bank account number on the return form on which the amount should be deposited.
Please click here to download the return form (PDF)

Privacy

Personal information will not be filed, unless you wish to be kept informed about special offers, new products and other information provided by led-design.be.
Your e-mail address will be added to the led-design.be mailing list and shall not be used by any third party.

Guarantee conditions

Led-design.be guarantees you that each article delivered under her supervision lives up to the normal demands of soundness and workability and existing governmental regulations.
If in case of normal use and corresponding utilization of the article failures might occur, led-design.be will repair the article free of charge.
Cases of rupture and damage will only be dealt with after notification within 14 calendar days after receiving the goods.
If the complaint is valid, the shipping costs are for the account of led-design.be during the period of guarantee with acceptance of a substitute issue.
If you cancel the purchase completely, the shipping costs will be for your account as your order will be treated as a return shipping. Led-design.be will check whether the guarantee is granted and will determine how to repair and to ship. Shipping costs higher then € 15,00 will not be refunded without prior consultation with led-design.be. Postage free return shipping will not be accepted by led-design.be. These costs are for the account of the sender.

You receive a two-year guarantee on your purchase.
In cases of repair or of replacement, you need to send the articles in their original packaging with an enclosed copy of the invoice and also a dully filled out return form with a description of the complaint to:

Led-design.be

Return treatment
Oosterzonneplein 7 box 11

B3690 ZUTENDAAL

Articles without return form and without a copy of the invoice will not be dealt with.
Guarantee for defects cannot be claimed if caused by:
?  defects or wear due to negligent maintenance
?  when changes on the article are caused by a third party
?  modification or fraud of the date on the invoice
?  defects caused by non corresponding or unwise use, such as not following the instructions in the enclosed manual
?  deliberate damage or total negligence
?  problems from outside such as such as bolt of lightning or something like that
?  overheating by central heating or other forms of heating or by using a higher wattage than prescribed
?  exposure to humidity, extreme heat or sunlight or extreme cold
?  costs caused by a third party for repairing a defect article are not refunded
?  light bulbs and halogen light bulbs are not covered by our guarantee conditions

Pictures

All images are displayed as properly as possible. However, it is possible that an article differs slightly from the images displayed on the website. Led-design.be cannot be held responsible for differences between the images and the reality.

Payment

In the case that you opt for a prepayment, your order will be shipped as of the moment the payment arrives at Led-design.be. In the case that a prepayment is not received within 10 calendar days after placing the order, the order will be cancelled and the buying agreement stops. In the case that the payment is received anyway after 10 calendar days, we will refund the purchase amount within 10 working days after deducting € 3,50 for administrative expenses.